Refund Policy

Thank you for choosing AyurGlobe. We are committed to providing high-quality health and wellness services, including online consultations. Please review our refund policy below:

1. General Refund Policy

• Due to the nature of digital health and wellness services, refunds are generally not provided once a consultation or service has been rendered.
• Refunds may be considered in exceptional circumstances, such as technical issues preventing service delivery or failure to provide the scheduled consultation.

2. Subscription Plans

• If you have purchased a subscription, you may cancel at any time. However, refunds for unused portions of the subscription are not provided unless required by law.
• Users on a free trial must cancel before the trial period ends to avoid automatic charges.
• Refund requests for automatic renewals must be submitted within 48 hours of the renewal charge.

3. Online Consultation Refunds

• Refunds will not be granted for completed consultations.
• If a consultation is cancelled by the provider, you may request a reschedule or a full refund.
• If a user cancels an appointment at least 24 hours before the scheduled time, they may be eligible for a refund or reschedule.
• No-shows or cancellations within 24 hours of the appointment are not eligible for refunds.

4. Technical Issues

• If you experience technical difficulties preventing access to the service, please contact our support team within 24 hours.
• Refunds due to technical issues will be evaluated on a case-by-case basis.

5. How to Request a Refund

• Refund requests must be submitted via [email protected] with details of the issue.
• Our team will review the request and respond within 3 business days.
• Approved refunds will be processed back to the original payment method within 7 business days.

6. Changes to the Refund Policy

We reserve the right to update this policy at any time. Changes will be effective upon posting to our website or app.